Don’t see your country? Email us at [email protected] or visit our Contact page to see about shipping to your location.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Skin Clinical RX is NOT responsible for these charges if they are applied and are your responsibility as the customer. The shipping fees noted above do NOT include any import duties and taxes (including VAT). Refusal by the customer to pay any import duties or taxes will result in forfeiture of the order and no refund will be issued.

Skin Clinical RX reserves the right to cancel all orders shipping to a freight forwarder.

Some brands we cannot ship out of the country, they include iS Clinical, Time Master Pro, PCA Skin and Jan Marini

Revitalash cannot be shipped to California

ORDER STATUS

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. You can also view the status of your order by logging into your account and clicking on My Orders. Don’t have an account? Click here.

You really want to create an account! If you do, you’ll get to easily see your order history, status of your orders, and track your orders. You’ll also get opportunities to rack up tons of BEAUTY Points without spending any money. And create a wish list so you can keep an eye on all those items you love!

RETURNS & REFUNDS

Skin Clinical RX happily accepts returns. Please see our Return and Refund Policy.

HOLIDAY SHIPPING

Skin Clinical RX does not ship on the following US federal holidays:

1. New Year’s Day
2. Martin Luther King Jr. Day
3. President’s Day
4. Memorial Day
5. Independence Day
6. Labor Day
7. Columbus Day
8. Veterans Day
9. Thanksgiving Day
10. Christmas Day

OUT OF STOCK ITEMS

We hate when this happens because we really hate letting you down, but sometimes it does.

If you place an order with multiple items and one or more are out of stock, your order will be shipped using the method selected at time of purchase. The out of stock item(s) will be sent separately via our free standard shipping option.

If your order only contains one item and it is out of stock, that item will be shipped using the method selected at the time of purchase.

Domestic orders will be held for 3 business days if the out of stock item(s) are expected to arrive at our warehouse within 3 business days.

International orders and orders to freight forwarders will be held until all items have become available to ship.

FREIGHT FORWARDERS

All sales to freight forwarders are final. Skin Clinical RX is not liable for any issues that arise from a freight forwarding company.

SUMMER SHIPPING POLICY

We pride ourselves in the freshness of our products. During hot months, we expedite shipping from our vendors and to you. Because of this, a minimal charge is incurred. You can decline the minimal charge but these vitamin C products and some additional formulations that cannot stand high heat, are not eligible for return.

DAMAGED ITEMS

Refunds and/or replacement of product damaged during transit is at the sole discretion of Skin Clinical RX. If your package was damaged in transit, we require a photo of confirmation of said damage within 24 hours of receipt of order. A photo should be taken and emailed to [email protected] along with your name and order number. Refusal to provide a photo of proof of damaged item will not receive a replacement/refund.

INCORRECT SHIPPING ADDRESS

Skin Clinical RX uses the address provided by the customer during the checkout process. The package is shipped to the destination provided. If the destination provided is incorrect due to an error on the customer’s behalf it is the responsibility of the customer to file a claim with the carrier and initiate the package to be intercepted and pay the interception charge.

Skin Clinical RX will not replace or refund due to an error on the customer’s behalf. Please double check your address before submitting your order.

UNDELIVERABLE or REFUSED PACKAGES

Orders returned to us due to being undeliverable, for any reason, are subject to a credit on account after the return has reached us and is deemed as unopened and in sellable condition. A fee of $15 for postage and transaction fees will be deducted from the credit. The package can be reshipped after the postage has been paid.

MISSING PACKAGE

If your delivery has been marked “delivered” by the carrier and you cannot find your parcel:

1. Look in your mailbox, on the step, even in the bushes! 
2. Take your tracking number into the post office so it can be geolocated. This will provide you the exact coordinates where the package was scanned as delivered.
3. If your package was delivered incorrectly, request the carrier retrieve the package OR if it was delivered correctly per the coordinates, we suggest filing a police report for theft.

Typically parcels get delivered to a neighbor and will be put back in your box within 72 hours.

4. IF YOUR USPS OR UPS TRACKING SHOWS THE STATUS AS “DELIVERED”, SKINCLINICALRX.COM’s SERVICE HAS BEEN FULFILLED AND THE CUSTOMER (NOT SKIN CLINICAL RX) IS RESPONSIBLE FOR CONTACTING THE CARRIER REGARDING A CLAIM.

QUESTIONS

Questions regarding our Shipping Policy should be direct to our Customer Care team. You can email our Customer Care department at [email protected] or visit our Contact page.

REVISIONS

Skin Clinical RX may revise the terms of the Shipping Policy at any time by posting revised terms, and these revisions will be effective immediately. If any of the terms are found to be unenforceable, you agree that the remainder of the Shipping Policy remain in full force and effect.